Privacy policy

THE LINEUP CLUB PRIVACY POLICY

1. Introduction and Purpose
The Lineup Club (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy sets out how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act No. 4 of 2013 (POPIA) and outlines the process for requesting access to records in terms of the Promotion of Access to Information Act No. 2 of 2000 (PAIA).

2. The Information We Collect
We may collect and process the following personal information about you:

Contact Details: Name, surname, email address, telephone number, physical address.
Identity Information: Identification or passport number (for membership verification, where legally required).
Financial Information: Bank account details or payment card information (processed securely via our third-party payment processors).
Membership & Usage Data: Membership application details, playing history, booking records, preferences, and correspondence with us.
Security & Safety: CCTV footage is used in and around our premises for security purposes.

We collect this information directly from you when you apply for membership, make a booking, use our facilities, visit our website, or communicate with us.

3. How We Use Your Information (Purpose)
We will use your personal information only for the purposes for which it was collected and as agreed with you, including:

To process and administer your membership.
To facilitate bookings and provide our services to you.
For billing and accounting purposes.
To communicate with you regarding club news, events, and important updates (with your consent where required).
To maintain the safety and security of our members, staff, and premises.
To comply with any legal or regulatory obligations.

4. Sharing Your Information
We will not share your personal information with third parties except in the following circumstances:

With your express consent.
With our service providers (operators) who assist us in running our business (e.g., IT support, secure payment gateways, accountants). We have contracts in place to ensure they comply with POPIA.
Where we are required to do so by law or a court order.
Where it is necessary to protect your vital interests or the public interest.

We will never sell your personal information.

5. Security of Your Information
We take appropriate and reasonable technical and organisational measures to prevent loss, damage, unauthorised access, and unlawful processing of your personal information. This includes secure access controls to our premises and information systems. While we take all reasonable steps, no data transmission over the internet can be guaranteed as 100% secure.

6. Your Rights Under POPIA
You have the right to:

Be informed about how your data is used (this policy).
Access the personal information we hold about you.
Request correction or deletion of inaccurate, irrelevant, or outdated information.
Object to the processing of your personal information (e.g., for direct marketing).
Lodge a complaint with the Information Regulator.

To exercise any of these rights, please contact our Information Officer using the details in Section 9.

7. PAIA Manual & Access to Information
In accordance with PAIA, The Lineup Club has a PAIA Manual available on request. This manual provides the procedure to follow and the fees (if any) payable when formally requesting access to a record held by The Lineup Club. This includes, but is not limited to, records containing your own personal information or other operational records of the club.

8. Retention of Information
We will not retain your personal information longer than necessary for achieving the purpose for which it was collected, or as required by law (e.g., for tax or business records). We will securely destroy or delete records once they are no longer needed.

9. How to Contact Us
For any queries related to this policy, your personal information, or to submit a PAIA request, please contact our designated Information Officer:

Information Officer: Julian Cronje
Email: [Your Email Address]
Physical Address: [The Lineup Club’s Physical Address]

10. Updates to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available at our club premises and on our website (if applicable). We will notify you of any material changes.